WARNING – GRAND SOLAR (GS7560 & GS7841)

Misleading and Deceptive Conduct – Failure to Supply and Install Contracted Solar Systems

警告：Grand Solar 误导性与欺骗性行为 – 未履行太阳能系统供应与安装合同
Amaran: Tingkah laku mengelirukan & menipu oleh Grand Solar – gagal membekal dan memasang sistem solar yang dipersetujui

Regulatory Notice:

This matter is currently under active conciliation with Consumer Protection WA (DOCEP). All contracts, correspondence, and timelines have been provided to regulators. This page is maintained as a public transparency record only.

Background

This post documents my experience with Grand Solar in relation to projects GS7560 and GS7841. Contracts were signed and deposits paid on 29 October 2025. Despite repeated written assurances and promised installation dates, Grand Solar has never supplied or installed the contracted systems.

Key Issues

• Failure to supply and install the contracted solar systems.
• Repeated delays with no reasonable installation timeline.
• Attempted unlawful price increase on 19 January 2026 caused by Grand Solar’s own delay.
• Attempted termination of the contracts despite clear affirmation on my side.
• Refunds issued without explanation, accepted strictly under protest.

Regulatory Status

The conduct has been reported to Consumer Protection WA. The matter is in the conciliation queue. Both DOCEP and Grand Solar already hold the full evidentiary record, including contracts, emails, legal correspondence, and a detailed timeline of events.

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Public Comment – Tri-lingual Record

ENGLISH

This public record documents Grand Solar’s ongoing failure to supply or install the contracted systems for GS7560 and GS7841. As stated in my formal submission:

“The contracted solar system has not been supplied or delivered.”

Despite written assurances, promised installation dates, and full payment of deposits, no installation ever occurred. Grand Solar attempted to impose an unlawful price increase on 19 January 2026, caused entirely by their own delay. Refunds were later issued without explanation, and were accepted strictly under protest. This does not represent any agreement with their attempted termination. The matter is now under active conciliation with Consumer Protection WA. This archive will continue to be updated for public transparency.

— Nicholas & Jimmy

简体中文 (Chinese – Simplified)

此公开记录说明 Grand Solar 在 GS7560 和 GS7841 项目中持续未履行合同义务。正如我在正式提交中所述：

“合同中的太阳能系统尚未提供或安装。”

尽管多次书面承诺和明确的安装日期，Grand Solar 从未进行任何安装。2026 年 1 月 19 日，Grand Solar 试图因自身延误而非法加价。 随后发出的退款没有任何解释，并且是在强烈抗议下被迫接受的，并不代表我方同意其单方面终止合同。此事目前正在西澳消费者保护局的调解程序中。 此档案将持续更新，以确保公众透明度。

— Nicholas & Jimmy

Bahasa Melayu

Rekod awam ini menunjukkan kegagalan berterusan Grand Solar untuk membekalkan atau memasang sistem bagi GS7560 dan GS7841. Seperti dinyatakan dalam penyerahan rasmi saya:

“Sistem solar yang dipersetujui masih belum dibekalkan atau dipasang.”

Walaupun terdapat janji bertulis dan tarikh pemasangan yang dijanjikan, Grand Solar tidak pernah melakukan pemasangan. Pada 19 Januari 2026, Grand Solar cuba menaikkan harga secara tidak sah akibat kelewatan mereka sendiri. Bayaran balik kemudian dikeluarkan tanpa penjelasan, dan diterima di bawah bantahan, bukan sebagai persetujuan terhadap penamatan kontrak. Kes ini kini berada dalam proses pengantaraan dengan Consumer Protection WA. Arkib ini akan terus dikemas kini demi ketelusan awam.

— Nicholas & Jimmy